The Survivor Experiences Service is available for people who were abused in state, faith-based, or other forms of care. The Service is primarily available to direct survivors and is also open to hearing the experiences of whānau, to recognise the wider impacts of trauma.
You can contact us to share your experiences of abuse in care and support your journey of healing.
Phone - 0800 456 090 (NZ)
Phone - 1-800 456 032 (AUS)
Text - 8328
Once you have contacted us, we will work with you to organise a time and place where you can share your experiences.
You will be able to share your experiences with someone who has an understanding of abuse in care and its impact for survivors and whānau.
How you share your experiences is up to you. You can choose to share your experience in a number of ways, including kanohi ki te kanohi (face to face), virtually, or in writing.
We want to acknowledge the impact abuse may already have had on you and your whānau. We know by sharing these experiences you and your whānau may experience some distress or resurfacing of memories of these experiences.
Your mana and oranga (wellbeing) are at the centre of our interactions with you and your whānau.
You can request support at any stage. The earlier you can talk with us about your needs, the more time we will have to ensure the most suitable support is put in place for you.
While the Survivor Experiences Service cannot provide long-term support, we can refer you to other providers, such as ACC or community providers.