Your privacy is our priority. We want you to feel comfortable to share your experiences, so it is important that you understand how your information will be kept and used.

We collect information from you when you:

  • register your expression of interest
  • talk to us over the phone
  • meet with us
  • provide us with physical or digital documents

The information you provide us will be used to arrange sharing sessions, provide referrals to other providers where appropriate and with your permission, and generally manage your interactions with the Survivor Experiences Service.

Sharing your information

Experiences shared with us may be brought together in a way no individual survivor is identifiable, to form reports designed to deepen understanding of abuse in care. In any reports or publications, we will make sure your information is anonymised so that you cannot be identified from it.

With your explicit consent, we may share your personal information with support organisations for wellbeing support or the Police if you require assistance.

Securing your information

We have systems and safeguards in place to control how we collect, manage and use your information. This helps us use your information appropriately and keep it safe. Our systems are secure and only people that need to use your personal information will have access to it. This includes digital, electronic and physical (hard copy) information. 

All information generated and collected by the Survivor Experiences Service is handled in accordance with the Privacy Act 2020 and the Public Records Act 2005.

Accessing and correcting your personal information

If you have any concerns about how your information is being handled, or wish to access or amend any of the personal information you provided to the Survivor Experiences Service, please contact us.