Contact Us
Whakapā mai

To share your experiences of abuse in care:

Phone (NZ): 0800 456 090 (8:30am - 4:30pm Monday - Friday)

Phone (Australia): 1-800 456 032 (8:30am - 4:30pm NZT Monday - Friday)


Text (NZ): 8328

Text (Australia): +61 438 384 957

Postal address:

Survivor Experiences Service
PO Box 805
Wellington 6140

Please note: the Service is not a crisis service or helpline. If you need support of this nature, please visit our Support Services webpage for information about 24/7 helplines

Media enquiries

Please email


If you aren't satisfied with your treatment by the Survivor Experiences Service, please refer to our Complaints Process.

General enquiries

Use the form below for general enquiries. Note that you must give us details for either Email or Contact number so that our team has a way to contact you. Please do not leave both fields empty.