Emergency Support Services
Ngā Ratonga Awhina
The Survivor Experiences Service is not a crisis service or helpline. This page has information about 24/7 helplines and specific helplines that may be useful.
24/7 Helplines
These helplines are available 24 hours a day, 7 days a week.
- Depression Helpline provides support, tools, and information about depression and anxiety. Phone 0800 111 757. Text 4202. Website depression.org.nz
- Healthline has registered nurses who can give advice about health problems. Phone 0800 611 116. Website health.govt.nz/your-health/services-and-support/health-care-services/healthline
- Lifeline is for counselling, support, advice, and information. Phone 0800 543 354. Text 4357. Website lifeline.org.nz
- Need to Talk is for anyone wanting to talk with a trained counsellor. Phone 1737. Text 1737. Website 1737.org.nz
- Safe to Talk is a sexual harm helpline. Phone 0800 044 334. Text 4334. Website safetotalk.nz
- Suicide Crisis Helpline is for anyone who feels suicidal or wants to talk about suicide. It is operated by experienced counsellors. Phone 0508 828 865. Website lifeline.org.nz/services/suicide-crisis-helpline
- Victim Support is for emotional and practical support. They can help refer you to other support services. They can help advocate for the rights of victims. Phone 0800 842 846. Website victimsupport.org.nz
Specific Helplines
The following helplines offer support for specific issues. Some of these services are open 24/7. Some of these services are open during office hours only.
- ACC Sensitive Claims Helpline is for treatment and claims about sexual abuse or assault. Phone 0800 735 566. Website findsupport.co.nz
- Alcohol and Drug Helpline. This is for people dealing with an alcohol or drug problem. Phone 0800 787 797. Text 8681. Website alcoholdrughelp.org.nz/helpline/
- Anxiety Phone Line is for support with anxiety and your experiences. Phone 0800269 4839. Website anxiety.org.nz
- Family Services Helpline is for helping finding community based health and social support services. Phone 0800 211 211. Website familyservices.govt.nz/directory
- Gambling Helpline is for anyone who is worried about gambling. Phone 0800 654 655. Text 8006. Website gamblinghelpline.co.nz
- Male Survivors of Sexual Abuse in Aotearoa New Zealand is for male survivors of sexual abuse. Check their website for the support organization in your area. Website malesurvivors.nz
- OutLine NZ provides support with sexuality or gender identity issues. Phone 0800 688 5463. Website outline.org.nz
- Rape Crisis is for support after rape or sexual assault. Phone 0800 883 300.
- Samaritans is for support with loneliness, depression, despair, distress, or suicidal feelings. Phone 0800 726 666. Website samaritans.org.nz
- Skylight is for support with trauma, loss, and grief. Phone 0800 229 100. Website skylight.org.nz
- Supporting Families in Mental Illness is for families and whānau supporting a loved one who has a mental illness. Phone 0800 732 825.
- Youthline is for young people who want to talk about any issues they are facing. Phone 0800 376 633. Email talk@youthline.co.nz
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