Contact Us
Whakapā mai
To share your experiences of abuse in care and/or access records support:
Phone (NZ): 0800 456 090 (8:30am - 4:30pm Monday - Friday)
Phone (Australia): 1-800 456 032 (8:30am - 4:30pm NZT Monday - Friday)
Email: contact@survivorexperiences.govt.nz OR records2@survivorexperiences.govt.nz (for records support)
Text (NZ): 8328
Text (Australia): +61 438 384 957
Postal address:
Survivor Experiences Service
PO Box 805
Wellington 6140
Please note: the Service is not a crisis service or helpline. If you need support of this nature, please visit our Support Services webpage for information about 24/7 helplines
Media enquiries
Please email media@survivorexperiences.govt.nz
Complaints
If you aren't satisfied with your treatment by the Survivor Experiences Service, please refer to our Complaints Process.
General enquiries
Use the form below for general enquiries. Note that you must give us details for either Email or Contact number so that our team has a way to contact you. Please do not leave both fields empty.