For Survivors
Mō ngā purapura ora

The Survivor Experiences Service would like to recognise your courage to share your experiences of abuse in care.

On this page:

Who the service is for

The Survivor Experiences Service is for people who were abused in state, faith-based, or other forms of care (e.g., private schools, non-governmental organisations). It is for direct survivors and is also open to hearing the experiences of whānau, to recognise the wider impacts of trauma.

We tailor our services to your unique needs and create a non-judgemental space. Māori, Pacific, Deaf and disabled, LGBTTIQ+ and survivors in prison remain at the forefront of our minds.

Find out more information for Māori survivors

Find out more information for Pacific survivors

Find out more information for Deaf survivors

Find out more information for Disabled survivors

Find out more information for LGBTTIQ+ survivors

Find out more information for survivors in prison

Find out more information for rangatahi surivors 

How to share your experiences

You can contact us to register with the Service and share your experiences of abuse in care.

  • Phone - 0800 456 090 (NZ) 8:30am – 4:30pm Monday – Friday
  • Phone - 1-800 456 032 (AUS) 8:30am – 4:30pm NZT Monday – Friday
  • Email - contact@survivorexperiences.govt.nz
  • Text - 8328
  • If you are Deaf, hard of hearing, deafblind, speech impaired or find it hard to talk, you can use the New Zealand Relay Service - www.nzrelay.co.nz

Once you have contacted us, we will help you complete your registration. We will also help organise any short-term support specific to our service. We will then arrange a time and place where you can share your experiences.

You can share your experiences with someone who understands abuse in care and its impact for survivors and whānau. 

How you share your experiences is up to you. You can choose to share your experience in a number of ways, including kanohi ki te kanohi (face to face), virtually, or in writing.

If you are sharing your experience face to face, you can bring your whānau and other support people with you to your session. 

Available support

We understand that by sharing these experiences you and your whānau may experience some distress or resurfacing of memories of these experiences. 

Your mana and oranga (wellbeing) are at the centre of our interactions with you and your whānau.

You can request support at any stage. The earlier you can talk with us about your needs, the more time we will have to ensure the most suitable support is put in place for you.

While the Survivor Experiences Service cannot provide long-term support, providers such as ACC or community providers may be able to assist you.

Privacy

Your privacy is our priority. We want you to feel comfortable to share your experiences, so it is important that you understand how your information will be kept and used.

For more information about how we protect your privacy, please see our Privacy webpage.

What the Service cannot provide

The Service cannot provide any form of redress or apology. This is currently being worked on by the Crown Response Unit.

We are also not designed to hear concerns or complaints about the Royal Commission, and we do not have oversight or information about the Royal Commission’s final report. The Service is independent of the Royal Commission, with its own independent board.  

Resources for survivors

You can read our Information Booklet to know about the service in more detail.

 

We can help organise literacy and/or wellbeing support. The documents below explain this in more detail, and include a consent form. We can help you complete the form – just let our team know if you need help. Or you can respond using audio or video.

 

If you want to share your experience in writing, you can complete the booklet below. Please contact us and register with the service before you send us the booklet.