Redress Information

Who can make a claim?

If you have experienced misconduct, regardless of how long ago, you are encouraged to make a complaint.  Misconduct means when a person in Anglican ministry has demonstrated an intentional, significant or continuing failure to meet ministry standards. Sexual misconduct, sexual abuse and financial dishonesty are examples of misconduct.

A complaint can made be about the actions of any person (past or present) who is licensed to offer ministry or leadership in the Anglican Church or who leads activities or institutions run by the Anglican Church.

How can I make a claim?

Your email will be received by someone from Kooyoora Limited (Kooyoora). The Anglican Church of Aotearoa New Zealand and Polynesia has contracted Kooyoora to handle redress claims. They are an independent organisation that specialises in supporting people through redress. Someone from Kooyoora will contact you to explain the redress process. They can identify the Anglican organisation your claim is about and confirm whether the organisation is using this redress process or their own.

If your claim is about an Anglican organisation that has their own redress scheme, Kooyoora can help you find out who to contact.  If your claim is about an Anglican organisation that uses Kooyoora, they can:  listen to your story, help you put your claim in writing, arrange wellbeing support, keep you updated on progress with the claim, support you if you decide to tell the Police. Kooyoora will also work with the Anglican organisation to assess and respond to your claim.

Websites

www.anglican.org.nz/Complaints

www.anglican.org.nz/News/Royal-Commission-of-Inquiry-Abuse-in-Care (external link)

Who can make a claim?

Individuals formerly under the care of ATWC or its predecessor entities and applies regardless of the complaint format, written or verbal.

How can I make a claim?

Complainants can simply tell us their name, what ATWC facility or care they received, approximate dates of care  by calling us, sending an email or completing the form on our website and we will make contact with them and explain the process and next steps.

What happens after I make a claim?

ATWC will seek your consent to share your information with the Complaints Facilitator.  The Facilitator will organise a meeting with you, you are welcome to have a support person present. They will hear your story and the impact your experiences have had.  They will listen to any recommendations or changes you think are important, what your desired outcomes are and what tangible support may assist your healing journey including an apology.

Offers of tangible support will consider the survivors wishes and aspirations and may include support for counselling or other therapeutic programmes, education, or practical assistance and an apology.  A contribution to legal advice may also be offered.
The Complaints Facilitator will write up their report and check it with you before submitting the report the ATWC Historic Complaint's Subcommittee.

The CEO will advise the survivor of the outcome and of ATWC’s full response to the complaint including any offer of tangible support and an apology.

Website

atwc.org.nz/historic-abuse-complaints/

atwc.org.nz/wp-content/uploads/2026/06/ATWC-Historic-Abuse-Complaints-Process.jpg

Who can make a claim?

Any survivor of abuse in Barnardos care is eligible for the Barnardos holistic redress programme.  Eligibility to redress in the form of a cash payment is limited to those where Barnardos, during their childhood or adolescence, held Additional or Sole Guardianship Orders, held Interim Custody Orders or Custody Orders, or was named as the Agent for a Ward of the Court. Eligibility is irrespective of whether the survivor received an MSD historic claims settlement.

How can I make a claim?

Contact Barnardos claims at

Email
Redress@barnardos.org.nz

Phone
0800 227 627

Postal address
PO Box 6434,
Wellington 6141

Within three working days of receiving your claim, the National Manager: Best Practice and Innovation will contact you to: confirm your identity, ask for enough information to retrieve your records, check whether you have cultural or accessibility needs, check with you what you want, check whether you would prefer someone specific (for example, of a particular gender or culture (for example) to be working on your claim, tell you about the redress process.  Then they will assign you a staff member to work on your claim. If you want, you can get a copy of your records after Barnardos has located them.

What happens after I make a claim?

You can choose to attend a redress meeting - If you want and if it would help, you can have one or more redress meetings to talk about what happened to you and how it has affected your life.  The other people at the meeting would be:  the National Manager: Best Practice and Innovation, a senior social worker, who will help you with your redress claim, the Chief Executive (if you wish).

You can bring support people with you to the meeting/s.  Redress can be in these forms - Depending on what is important to you, redress worth up to $10,000 is available to you and can take the form of one or more of the options below: listening to your story; supporting you to review your records; an apology in a form that you want; advocating on your behalf; offering services that Barnardos operates and/or (if eligible) a cash payment.

Website

Redress information website (external link)

Who can make a claim?

Claims relating to time at Homai College between 1950 and 1999 should be directed to RNZFB.

How can I make a claim?

Contact us at blindlowvisionnz.tfaforms.net/5096228 (external link)

Website

blindlowvision.org.nz/about-us/governance/rnzfb-redress-group/ (external link) (external link) (external link)

Who can make a claim?

NOPS investigates complaints of sexual abuse by Catholic Church clergy or members of religious orders (e.g. a friar or a nun). For other types of complaints, (e.g. physical abuse), NOPS triages and forwards to the relevant entity.

How can I make a claim?

You can contact NOPS by:

Email 
prof.standards@nzcbc.org.nz

or Phone 
0800 114 622 or 03 365 1993 (Mon – Fri 8.30am – 3.30pm)

or by completing the online contact form on their website

or Write to them 
PO Box 10199,
Phillipstown,
Christchurch 8145

What happens after I make a claim?

How the National Office for Professional Standards (NOPS) process works:

1. Receiving the complaint
   Complaints are handled with care, following Te Houhanga Rongo – A Path to Healing.
2. Initial assessment
   Immediate safety and support needs are considered.
3. Investigation
   An independent investigation may be undertaken where appropriate.
4. Outcome
   If an investigation is undertaken, the report is considered by the Complaints Assessment Committee and a recommendation made to the relevant Church authority.
5. Follow-up
   The relevant Church authority will inform you in writing as to whether or not the complaint has been upheld. S/he may offer to meet with you to discuss what redress and support is provided.

Website

safeguarding.catholic.org.nz/contact/ (external link)

Who can make a claim?

Any person or group who would like to make a claim for abuse or neglect suffered at Christ's College.

How can I make a claim?

Either verbally or in writing. A complaint may also be lodged on behalf of the Survivor by an advocate or support person with the Survivor’s consent.

What happens after I make a claim?

Please refer to the complaints process in our Historical Abuse Complaints Policy (external link).

Website

christscollege.com/ccoba/royal-commission-of-inquiry (external link) (external link)

Who can make a claim?

You are eligible for redress from the Dilworth Trust Board under the Terms of the Dilworth Redress Programme,  if you have been a student of Dilworth School, and while you were a student, you experienced:  physical or sexual abuse from: someone representing the school or someone who had access to you, through a representative of the school  sexual abuse from another Dilworth student.

The Dilworth Redress Programme is available to any former Dilworth students who have suffered sexual abuse or serious physical abuse committed by a Dilworth representative, as well as ‘survivors’ of sexual abuse committed by another student where a Dilworth representative failed to take reasonable steps to protect against the potential for that abuse, or where the sexual abuse was encouraged or permitted by a Dilworth representative.

Estates of former students (now deceased) where those former students have suffered abuse, can also make an Application for Redress. However, a family member of a deceased former student cannot make an Application for Redress to the Dilworth Redress Programme for the harm they have personally suffered as a result of the abuse the former student experienced.

How can I make a claim?

Registering for the Dilworth Redress Programme is the first step to making a claim of abuse to Dilworth School.  The next step is applying for redress.

What happens after I make a claim?

The possible elements of the Dilworth Redress Programme include:  a financial payment;  therapeutic support or psychological support made available; and a personal apology or other form of personalised response to recognise the abuse and its impact.

In offering Panel-determined Financial Redress, the standard of proof required, to determine whether abuse occurred, is ‘reasonable likelihood’. This is a lower standard of proof than the legal, civil standard of ‘balance of probabilities’. The Dilworth Redress Programme terms also state that “Survivors should be believed unless there is compelling evidence to the contrary.”  The Dilworth Redress Programme is independent of Dilworth School and the Dilworth Trust Board.

Offers of Financial Redress are determined and made by the Dilworth Independent Redress Panel. (The Settlement Agreement – once applicants wish to take their Offers further – is then provided by the Dilworth Trust Board.)  The Dilworth Independent Redress Panel is made up of three independent, expert Panellists. The Dilworth Trust Board has no influence over their decisions or activities.

Website

dilworthredress.org.nz/ (external link)

Redress decision process (external link)

(external link)

Who can make a claim?

Any person whose experience relates to services provided by IHC during the Inquiry period (1950–1999).

How can I make a claim?

Email: historic.inquiries@ihc.org.nz or, phone and leave a message at (04) 471 5753.

People in IHC’s residential services can speak with their service manager or area manager or make contact with the IHC Quality Team if they choose.

What happens after I make a claim?

All messages and emails will be replied to promptly by a dedicated engagement team member.  IHC’s Engagement Team includes experienced staff and advisors who will respond to enquiries with care and respect. They include specialists in: Welfare and psychology, Quality and safeguarding, Legal and privacy matters, Māori cultural support (Te Ao Māori and tikanga guidance).

If you contact IHC about the apology or to share an experience, IHC will: Listen respectfully and give people choice and control about how they can engage. Acknowledge enquiries within five working days. Keep information private and explain clearly how it will be used. Check whether your experience relates to the Inquiry period (1950–1999). If it relates to a later period, it will be handled under our current complaints or privacy processes. Offer options for support, such as counselling, advocacy, or referral to the Government’s Survivor Experiences Service.

Website

About the survivor engagement process (external link) (external link) (external link)

Who can make a claim?

You can make a claim if:

• you experienced abuse while in the care of Open Home Foundation, or
• the Open Home Foundation was responsible for the abuser having contact with you.

How can I make a claim?

Contact us via phone: 045861077

Email: nationaloffice@ohf.org.nz

or complete the online form Contact Us - Open Home Foundation NZ

What happens after I make a claim?

Upon receipt of a request, the requester can expect to be contacted by a senior staff member via email or phone within approximately two weeks from the time the request is made.

Once OHF have the necessary details ie: name at the time the person were in care, location of care (if known) and date of birth. OHF will review the records and respond to the claim.

Website

Contact Us - Open Home Foundation NZ

Who can make a claim?

The Presbyterian Church of Aotearoa New Zealand (PCANZ) seeks to actively engage with our survivors and hear and acknowledge their experiences of harm through our redress process. The Presbyterian Church encourages anyone who has experienced abuse while in our care, or where we were responsible for the abuse, to reach out to us, seek redress and move towards resolution.

How can I make a claim?

Visit the PCANZ website (external link) for our redress contact details, for a downloadable claim form (external link), and for information (external link) on our survivor-designed Puretumu Torowhānui (holistic) redress process

Website

Information on redress

Who can make a claim?

Confined to former residents of Berhampore Childrens home.

How can I make a claim?

Contact Patrick Waite by:

Email
pat.waite@psc.org.nz

Phone
04 439 4980

What happens after I make a claim?

Personalised approach dependent on particular circumstances of the survivor

Website

Redress information website (external link)

Who can make a claim?

If you attended Hillsbrook Children's Home as a child.

How can I make a claim?

Enquiries about the Hillsbrook Children’s Home - contact PSEC CEO Sanja Majstorović via:

Email
reception@psec.org.nz

Phone
06 877 8193

What happens after I make a claim?

Tailored to the individual survivor, including an acknowledgment, apology, therapeutic support and compensation.

Website

www.psec.org.nz/royal-commission-of-inquiry-into-abuse-in-care/

Who can make a claim?

Clients  that stayed at Glenburn Home and who claim to have been abused whilst staying there.

How can I make a claim?

Contact Grenville Hendricks at:

Email
grenville.hendricks@psn.org.nz

Phone
022 490 5801
who will talk you through the process.

What happens after I make a claim?

This is tailored to the circumstances of the claimant and can include a formal apology, covering lawyers and any other associated costs, financial compensation and a tailored treatment option.

Website

www.psn.org.nz/about-us/news-publications/presbyterian-support-northern-follow-up-response-to-whanaketia-statement-1

Who can make a claim?

Any survivor who was in the care of Presbyterian Support Otago, at the time that abuse occurred.

How can I make a claim?

Contact the CEO, Robbie Moginie by

Email
Robbie.moginie@psotago.org.nz

Phone
03 477 7115Online form

Complete the online contact form.

What happens after I make a claim?

Redress will involve whatever is meaningful and helpful to survivors including but not limited to, a supported meeting, apology (in person and/or writing), financial compensation including where appropriate, contribution to legal costs and potentially counselling or other social supports.

Website

psotago.org.nz/contact/royal-commission-form/

Who can make a claim?

If you were a child in the Children's Home that was run by PSSC.

How can I make a claim?

Contact CEO Carolyn Cooper by

Email
carolyn.cooper@pssc.co.nz

What happens after I make a claim?

Personalised approach depending on each individual situation.  An apology is standard.

Who can make a claim?

Anyone who has experienced abuse through their connection with PSS care.

How can I make a claim?

Contact Family Works Abuse in Care Judith McInerney by

Email
enquiry@pss.org.nz

What happens after I make a claim?

Redress will involve whatever is meaningful and helpful to survivors including but not limited to, a supported meeting, apology (in person and/or writing, financial compensation including where appropriate, contribution to legal costs and potentially counselling or other social supports.

Website

pss.org.nz/royal-commission

Who can make a claim?

You can get redress from PSUSI if you (or your whānau) experienced abuse while in the care of PSUSI, or if PSUSI was responsible for the abuser having contact with you.

How can I make a claim?

Contact the Tumu Whakarae Tauiwi | Co-CE

Email
ps@psusi.org.nz

Phone
0800 477 874

What happens after I make a claim?

What redress can include. If you think it will be helpful, PSUSI can arrange for you (or your whānau) to meet with a senior PSUSI person. This person can listen to your story and acknowledge the seriousness of the abuse. You can bring a support person or people with you to the meeting. The senior PSUSI person can give you an apology, verbally or in writing. PSUSI can offer to pay for up to 12 counselling or psychological care sessions for you or your whānau. They can offer you money as compensation for the harm caused.

Website

Redress information [PDF, 170KB]

Who can make a claim?

Sensitive claims relate to mistreatment, neglect, or physical, sexual, or psychological abuse.

How can I make a claim?

A person who wants to raise a sensitive claim at the school should raise this with the board. The board may need to refer the matter to other agencies, as appropriate (e.g. police). Information provided as part of a concern or complaint should be as complete as possible, including the names of people involved and dates of events, if appropriate, and any steps taken to resolve the matter. Contact details should also be provided. Alternatively the website can be accessed and a claim made via the governance tab.

What happens after I make a claim?

The school notifies the person who raised the concern or complaint about how we plan to manage it and takes steps to resolve the matter. Due to privacy and confidentiality requirements, there are likely to be restrictions on the information the school can share. All sensitive claims raised with the school are managed by the board, who may need to refer the matter to the police or other agencies, consult NZSBA, and/or seek legal advice as needed.

We seek to minimise further harm to those raising sensitive claims, and encourage claimants to involve a support person. To manage a sensitive claim, the board (or its delegated committee) may: refer the person who raised the claim to the National Office for Professional Standards and follow their guidance, request further information from the person who raised the claim (e.g. names of people involved, dates and location of events), refer the person to the police or another appropriate agency, review and collate relevant information held at the school and request information from Ministry records (if relevant), engage an independent assessor (e.g. to conduct interviews or an investigation), consider whether a mandatory report to the Teaching Council is required, take another action that is appropriate in the circumstances.

The school establishes how the person who raised the claim would like it to be addressed by the school. We ask for consent before sharing information with external agencies if required as part of any investigation. At the conclusion of any investigation, the board decides on any actions in consultation with the person who made the claim (e.g. an apology). As part of any investigation into a sensitive claim, we consider how we can prevent further harm from occurring at our school.

Website

Redress information [PDF, 74KB]

Who can make a claim?

Abuse means:

1. For the purpose of considering an application for financial redress is  limited to sexual abuse of a Survivor while in the care of St Peter’s perpetrated by a member of staff; and
2. For any other purpose, physical, emotional or psychological abuse and  neglect, inadequate or improper treatment or care that resulted in serious  harm to the individual.

How can I make a claim?

A Survivor may make a notification to St Peter’s of their abuse and resulting harm, either verbally or in writing. A notification may also be lodged on behalf of a Survivor or by an advocate or support person with the Survivor’s consent. A confidential notification may also be made by emailing stpredress@outlook.com.

1. When a notification is received by St Peter’s, receipt will be acknowledged within seven days, and the process will be outlined to the Survivor.
2. As part of this process the Survivor will be asked to provide current proof of identity to ensure compliance by St Peter’s with requirements for disclosure of private information
3. A review of any relevant St Peter’s records will be undertaken.
4. The notification will be documented, and receipt of notification will be provided to the Chairperson of the Board.
5. Notifications that qualify for financial redress will be referred to the Redress Facilitator to follow up in line with this policy.

What happens after I make a claim?

A Survivor may make a notification to St Peter’s of their abuse and resulting harm, either verbally or in writing. A notification may also be lodged on behalf of a Survivor or by an advocate or support person with the Survivor’s consent. A confidential notification may also be made by emailing stpredress@outlook.com.

1. When a notification is received by St Peter’s, receipt will be acknowledged within seven days, and the process will be outlined to the Survivor.
2. As part of this process the Survivor will be asked to provide current proof of identity to ensure compliance by St Peter’s with requirements for disclosure of private information.
3. A review of any relevant St Peter’s records will be undertaken.
4. The notification will be documented, and receipt of notification will be provided to the Chairperson of the Board.
5. Notifications that qualify for financial redress will be referred to the Redress Facilitator to follow up in line with this policy.

The Redress Facilitator

1. Following receipt of a referral, the Redress Facilitator will engage with the Survivor to discuss the redress process including meeting at a mutually suitable time and location.
2. The Redress Facilitator will, after meeting with the Survivor, provide the Survivor with a summary report of their abuse experiences, impacts and redress expectations and obtain Survivor confirmation of the accuracy of this summary.
3. Following confirmation of the summary report, the Redress Facilitator, will prepare a full redress report, including recommendations, to be forwarded to the St Peter’s Board Chairperson.

Website

Historical Abuse | St. Peter’s Cambridge, New Zealand

Redress Policy [PDF, 310KB]