Animated video: About the Survivor Experiences Service
About the Survivor Experiences Service
Short documents with information about what the Service is, who the Service is for, and how to contact us.
Information booklet - Sharing experiences
This booklet explains more about sharing your experiences with the Service. You can also watch our animation video below.
Literacy Support - Sharing experiences
This explains how to get literacy support to share your experiences. To access this support there is a consent form. You can complete the form by writing or using audio or video services. We can help you complete the form.
Wellbeing Support - Sharing experiences
Talking about abuse in care, or reading your records, can be hard.
We offer wellbeing support to help you feel safer and more supported.
You may be able to get:
- Up to 6 sessions of counselling, therapy, art therapy, or massage / mirimiri
- Other short‑term support that helps your wellbeing
This support is available when you share your story with us or receive your records.
Sometimes, people need more help.
If this happens, we will talk with you and help connect you with other services that can support you.
We will only do this with your agreement.
We will explain things clearly and at your pace.
You can bring a support person if you want.
To access this support there is a consent form. You can complete the form by writing or using audio or video services. We can help you complete the form.
Records Support
The Survivor Experiences Service offers support for people who have been abused in care to request, receive, and understand care records.
Emergency Support Services
The Survivor Experiences Service is not a crisis service or helpline. These documents have information about 24/7 helplines and specific helplines that may be useful.