Support | Ngā Ratonga Awhina

24/7 Helplines

These helplines are available 24 hours a day, 7 days a week.

• Depression Helpline provides support, tools, and information about depression and anxiety. Phone 0800 111 757.  Text 4202 (external link).  Website depression.org.nz (external link)
• Healthline has registered nurses who can give advice about health problems. Phone 0800 611 116.  Website health.govt.nz/your-health/services-and-support/health-care-services/healthline (external link)
• Lifeline is for counselling, support, advice, and information. Phone 0800 543 354.  Text 4357 (external link).  Website lifeline.org.nz (external link)
• Need to Talk is for anyone wanting to talk with a trained counsellor. Phone 1737.  Text 1737 (external link).  Website 1737.org.nz (external link)
• Safe to Talk is a sexual harm helpline. Phone 0800 044 334.  Text 4334 (external link).  Website safetotalk.nz (external link)
• Suicide Crisis Helpline is for anyone who feels suicidal or wants to talk about suicide. It is operated by experienced counsellors.  Phone 0508 828 865.  Website lifeline.org.nz/services/suicide-crisis-helpline (external link) 
• Victim Support is for emotional and practical support. They can help refer you to other support services.  They can help advocate for the rights of victims.   Phone 0800 842 846.  Website victimsupport.org.nz (external link)

Specific Helplines

The following helplines offer support for specific issues. Some of these services are open 24/7. Some of these services are open during office hours only.

• ACC Sensitive Claims Helpline is for treatment and claims about sexual abuse or assault. Phone 0800 735 566.  Website findsupport.co.nz (external link)
• Alcohol and Drug Helpline. This is for people dealing with an alcohol or drug problem.  Phone 0800 787 797.  Text 8681 (external link).  Website alcoholdrughelp.org.nz/helpline/ (external link)
• Anxiety Phone Line is for support with anxiety and your experiences. Phone 0800 269 438.  Website anxiety.org.nz (external link)
•  Are You OK. Free call for 24/7 specialist family violence support. Website www.areyouok.org.nz (external link)
  Free call: 0800 456 450
• Family Services Helpline is for helping finding community based health and social support services.
  Phone 0800 211 211. Website familyservices.govt.nz/directory (external link)
• Gambling Helpline is for anyone who is worried about gambling. Phone 0800 654 655.  Text 8006.  Website gamblinghelpline.co.nz (external link)
• Kōnae a guide to accessing your records www.konae.org.nz (external link). Email: contact@konae.org.nz.
• Male Survivors of Sexual Abuse in Aotearoa New Zealand is for male survivors of sexual abuse. Check their website for the support organisation in your area.  Website malesurvivors.nz (external link).
  Free call: 0800 044 334. Free text: 4334 (external link)
• OutLine NZ provides support with sexuality or gender identity issues. Phone 0800 688 5463.  Website outline.org.nz (external link)
• Rape Crisis is for support after rape or sexual assault. Phone 0800 883 300.
• Samaritans is for support with loneliness, depression, despair, distress, or suicidal feelings. Phone 0800 726 666.  Website samaritans.org.nz (external link)
• Skylight is for support with trauma, loss, and grief. Phone 0800 299 100.  Website skylight.org.nz (external link)
• Supporting Families in Mental Illness is for families and whānau supporting a loved one who has a mental illness. Phone 0800 732 825.
• Te Ara Tūhono (Kaupapa Māori support to navigate ACC services) provide free 24/7 health, mental health and wellbeing support by phone, text, webchat and online tools. Website www.acc.co.nz/im-injured/resolve-an-issue/te-ara-tuhono (external link)
• Telehealth services / Whakarongorau provide free 24/7 health, mental health and wellbeing support by phone, text, webchat and online tools. Website whakarongorau.nz/telehealth-services (external link)
• WayFinders (support to navigate ACC services). Free, independent help navigating ACC-related claims, entitlements, decisions, reviews or sensitive-claim processes.external link) Phone: 0800 273 030.  Email: queries@wayfinders.org.nz. Website: www.wayfinders.org.nz/contact
• Youthline is for young people who want to talk about any issues they are facing. Phone 0800 376 633.  Email talk@youthline.co.nz. Free text: 234 (external link)

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